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What to know before you arrive

Here are some helpful links on what you need to know before you arrive at our hospital:

During your stay

We want your stay to be as safe and comfortable as possible. Learn more about our amenities and recommendations. 

After your stay

Here are some helpful links on what you need to know about your discharge and services you may need after your stay at our hospital:

Patient satisfaction

Offering you the very best health care is our top priority. Southside hospital takes part in the Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey.

The HCAHPS survey is backed by the U.S. Department of Health and Human Services and measures your satisfaction with the quality of your care. It is designed to be a standardized tool for measuring and reporting satisfaction across all hospitals in the U.S. After you are released from the hospital, you may be selected to participate in the HCAHPS survey. The survey asks multiple-choice questions about your hospital stay. Please take the time to fill out the HCAHPS survey; your feedback is valuable!

Patients' Bill of Rights

Every patient has the right to receive treatment without discrimination based on race, color, national origin, religion, sex, sexual orientation, age, gender identity, gender expression or disability, in addition to other important rights.

Read the full bill of rights here

Learn more about your rights and responsibilities as a patient

Billing & insurance

Your hospital bill covers the cost of your room, meals, 24-hour nursing care, laboratory work, tests, medication, therapy and the services of hospital employees. You will receive a separate bill from your physicians for their professional services.

The hospital is responsible for submitting bills to your insurance company and will do everything possible to expedite your claim. You should remember that your policy is a contract between you and your insurance company, and you have the final responsibility for payment of your hospital bill.

Please check with your health plan to make sure Southside Hospital is considered in-network for the particular service you require. Professional services are usually billed separately from facility services.